Frequently Asked Questions

Why does my order show that one of my winning lots is on backorder?

Our backorder rate is less than 1% of all of the items. While we continuously strive to make that number 0%, there are a few reasons why a backorder may occur. Almost always it is due to an inventory discrepancy resulting from damage, a receiving mis-count, a supplier mis-shipment, or other changes in inventory that occur beyond our control between the opening and closing of a given lot.